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While I wouldn’t say that direct user support is one of my more substantial contributions to the Ubuntu community, I do contribute some in #xubuntu, #ubuntu-beginners and various not-strictly-support channels like some LoCo channels and #ubuntu-women. Doing user support on IRC is one of those things that makes me feel more connected with the community and requires essentially no commitment (you can start and stop at any time!) and I don’t mind parking my IRC client in a channel and glancing at it from time to time until I see a question I can answer and then take 5-10 minutes out of my day from to get someone on the right track.
As anyone who has done user support on IRC will tell you, there is some skill involved with asking good/smart/efficient questions (though I tend to shy away from the former two, since they imply that there are bad/stupid questions, which I’d argue don’t exist when someone is honestly asking for help). As such, I have seen dozens of guides over the years on the subject.
The community portion of help.ubuntu.com has:
https://help.ubuntu.com/community/GettingAnswers
Which links to the famous, if verbose and sometimes terse, How To Ask Questions The Smart Way
While these guides are helpful (especially the latter for it’s in depth analysis of the subject), neither of them are the kind of thing I want to pass along to my impatient little sister when I’m trying to give her a quick rundown of how to get help in a way that will get her the quality answers she’s looking for quickly and take some of the investigation burden off the volunteers who are working to help her.
Now, thanks to the tireless work of Martin Owens, a friendly, charming and to-the-point guide exists! He blogged about it on Friday but I figured it was worth taking a more in depth look at and to display all the images in a single blog entry in case there were folks who felt less inclined to download the fantastic PDF – maybe this will convince them it’s worth it, or inspire someone to spruce up the Ubuntu Community GettingAnswers wiki page with some of his slides?
The following are licensed under the CC-BY-SA license by Martin Owens, and these images below are taken from revision 6 of the document, released on July 24, 2010.
Check out his blog entry from Friday here: DoctorMO.org: Asking Smart Questions and for the latest version, use the Direct Download link.
So, without further ado, the images from the pdf:










Thanks again Martin for writing such a great guide that’s such a pleasure to read!


Ever had the urge to be a chair? Not the wooden kind with 4 legs. I’m talking about session chairs for Akademy. The program committee is still looking for session chairs and this is your chance to help out and do your part to make Akademy rock. (If you don’t have anything to help out with yet you should feel guilty right about now
)
What would you need to do? Easy enough. You pick a track you want to chair. At Akademy you’d help the speakers of your track get set up, introduce them to the audience and make sure they finish on time.
Sounds like something you could do? Awesome. Leave a comment, email me or ping me on IRC.

And on to day 4…
- Community Roundtable -
First off, Laura Czajkowski explained the LoCo Council healthcheck, a series of monthly Q&A sessions on IRC where the LoCo Council is available to answer questions from the community. The rest of the session was spent on smaller topics, including calendars on fridge, the idea of documenting “what they should be doing” with regard to monthly reporting, team meetings and other things that Approved teams are expected to do.
- Maverick LoCo Directory Plans -
On the LoCo Directory currently it’s a bit difficult to find specific events near you since they are all just in a big list, so we discussed some soon to be released improvements and other mechanisms for handling this. Also discussed were ways to make the team information page richer, perhaps having photos/flickr feed and an easy way to visualize special events the team is participating in (release parties, global jams, etc). There are also a lot of loco-directory bugs out there which have great ideas. Jono also proposed having a map on the front page to quickly get people to a list of teams in their continent. I’m really looking forward to all of this, the loco directory has a lot of potential to make things considerably easier for teams and attendees.
- Maverick Governance Changes And Needs -
The session began with a quick generation of the list of expiring members during the Maverick cycle so we could schedule restaffing. There was also a lot of discussion about handling leadership mailing lists since it’s a tedious process to keep them updated after restaffing and the way in which voting is handled within the community, as launchpad voting is pretty basic and the current methods of extracting information from launchpad for use in 3rd party voting software are not easy for a typical user.
- Maverick IRC Council Plans -
Jussi Schultink lead this session which began with a review of the Lucid RoadMap where he discussed the progress made in that cycle. I’ve been really impressed with the transformation of the council in this cycle and their willingness to tackle the tough problems out there, it was a pleasure to see every one of my questions regarding their status answered in a positive manner where they had either solved a problem or had plans in place. For Maverick they’ll be focusing on the issue tracker (they are asking for volunteers to help), working through the logistics of a “core ops” team and a policy on factoid changes. There was also a lot of discussion about bots, and the following were mentioned/proposed: Reminder that all Ubuntu bots should be added to https://wiki.ubuntu.com/IRC/Bots (including LoCo bots – oops, this needs to be done for California!), a request to be issued that all approved LoCo teams have an official log bot, and a discussion to begin on the policy of having all #ubuntu-* logged (with case by case exceptions). In all, a very productive session.
After lunch I attended the Plenary talk by the new Debian Project Leader, Stefano Zacchiroli, titled “Collaboration with Ubuntu (from the Debina point of view)” (video). It was an excellent talk and he was really keen on seeing the collaboration issues pointed out, discussed and resolved. Hurrah Debian!

I then had to scoot out to be interviewed by Amber Graner, the video is now up up the blip.tv site: UDS-M Interview Elizabeth Krumbach Community.
After the interview I headed back to the auditorium for the group photo, a “quick version” of which has been posted here: http://www.flickr.com/photos/kwwii/4610334160/.
- Ubuntu LoCo Manual -
A couple of really key things came out of this session which was led by Alan Pope and Laura Czajkowski. The first that quickly became clear was that the wiki has a wealth of information which even key members of the community have a tough time keeping track of, discussions would begin and then someone would pull up some old wiki page which would begin to outline the ideas being discussed. This information will have to be found and improved upon. The second important thing that came out of this session was the need for a “Best Practices for a LoCo” which would be a simple checklist outlining the expectations for teams who are approved or seeking approval, since a lot of teams end up getting stuck at a “We have our LoCo set up, now what are we supposed to do?” position.
- Maverick LoCo Council Plans -
This session covered some of the work the LoCo Council has been doing in the past cycle, including embarking upon reapproving teams (which is planned to be done every 2 years). They also discussed the way that news is delivered to LoCo teams, as currently the information is sent to loco-contacts to be shared with teams, but not all LoCo leaders are not sending along that information. Possible solutions were proposed including more direct engaging of LoCo contacts with direct mailing (a lot of work) or having a LoCo Council email address which can email all LoCo team lists (could be controversial). In all, the LoCo Council is doing very well, it’s not easy resolving issues within the community and getting folks to sit down together and talk through problems, but they have been quite successful in finding positive resolutions.
- Ubuntu Manual, Docs Team and Learning project collaboration -
I wasn’t quite sure what to expect from this session since we weren’t sure of the dynamics of the audience going in, and had a backup plan if the members of the Doc Team were unable to attend. To our pleasant surprise, not only was it a full room of folks interested, we had Doc Team representatives present! Currently there are three visible projects within the community seeking to write content for users, in three slightly different formats. It’s been difficult to sync these efforts and this session lead by Learning Materials Team member Martin Owens was a step in the right direction. Phil Bull from the Doc Team joined us via IRC and we discussed a proposal for a “content pool” which includes material from all projects written in the format the Doc Team releases in (currently DocBook, but Phil indicated that they’d probably be switching to Mallard, following Gnome). The Learning Materials project is seeking to continue development on tools for this content pool, primarily being Martin’s Ground control and a collaborative editor for materials, and I’ll be converting the current Learning Material documents to the new format once the Doc Team confirms their position on DocBook vs Mallard. The Manual project will be focusing on a content delivery system for the content they’re releasing in the form of the support and learning center that was discussed earlier in the week, this system will include infrastructure for easily accepting contributions. I have to say that I’m really excited about this collaboration, first because it’s so nice to see the teams starting to work together, and secondly because of the great potential these projects have to help each other.
The day wrapped up and we decided to head down to Brussels for waffles! We took one of the shuttles down into the city center and began our journey by stopping at a couple chocolate shops, yum! I was so close to buying to Duvel made out of chocolate (decided against it since it was unsealed and I wasn’t sure how I’d get such a thing home, darn!).

Then it was off for the actual Belgian Waffles! I ordered mine with strawberries and chocolate, but Martin Bogomolni ordered his with some liquor that was lit on fire when presented at the table, and two other guys followed his lead, and I took a video of it Wow, nice!

Afterwards, we too a walk through the Royal Galleries of Saint-Hubert, a long shopping arcade where everything was closed for the evening but the place was beautiful. Then I hit a local tourist shop for some little gifts and then headed over to get some frietes! I sure did look like a tourist at this point, much to the entertainment of my fellow travelers.

Where now? On our way to get beer I passed a shop window where they had a stuffed toy Delirium elephant, oh how cute! But the shop was closed! Martin gave me some tips on finding one in San Francisco, so we’ll see how that goes. We then got to see the Grand Place where I got some surprisingly good night photos from my trusty little pink handheld canon.


Sufficient number of photos taken, we then made our way to Delirium Cafe – yep, the same place we had spent the last night at. I had a couple new lambics, including the Floris Cactus, but I’ll cover beers in their own post.

We got back at the hotel by shortly after midnight – quite a bit more reasonable than the previous night!

For a little while now I’ve noticed that the community based support for Ubuntu is a little patchy. Admittedly, this is largely in reference to IRC, but I think there are some simple things that could be done to improve this situation. In consultation with the Ubuntu-UK Loco and a few other groups, an etherpad session was started and some discussion has gone on around that. What has come from this exercise is a general set of guidelines for supporting new users. At the last Loco meeting I was actioned to create this into a wiki page to see if some more discussion can be formed, and then a vote will be taken at the next meeting to see if the Loco should adopt them.
Now, to me these seem fairly sensible guidelines, but what would be better is if people took just a few minutes to read over them and comment on whether or not they think they are feasible. The more eyeballs that see this document, the better it can be and the more consistent support we can offer new users. Having something like this would also help set users expectations of community support, which should help us to get users expecting an instant solution from volunteers.
So, please just spend a few minutes looking these over and let me know what you think.


Awal cerita ini adalah ketika sering chat di YM memakai pidgin. Kadang kita selalu menanggapi komentar dengan memakai emoction atau smiley… tetapi yang dirasakan adalah kadang kita takut salah persepsi karena smiley atau emoction di Yahoo Messenger dan di Pidgin berbeda bentuk walaupun maksudnya sama.
Untuk menambahkan smiley original YM ke Pidgin caranya sangat mudah dan [...]

Welcome to the Ubuntu-Arizona Weekly Newsletter, Issue #119 for the week February 22, February 28, 2010.
* Arizona Loco Newsletter
* One Hundred Eighteenth Edition
* Powered by Ubuntu
* Wednesday-March 3, 2010
* Arizona Loco Team Wiki: https://wiki.ubuntu.com/ArizonaTeam
* Next meeting: Sunday March 7, 2010 9:00 PM
* Server: Freenode: IRC Channel #ubuntu-us-az
In This Issue
Announcements:
* The next event is the Tempe install fest on March 20 and we will need help. Our big concern is having flyers out in the city.
PLUG and class announcements:
* PLUG Devel meeting this Thur - http://PLUG.phoenix.az.us/node/552 . PLUG Planning IRC meeting next Sunday, an hour before the AZLoCo mtg - http://PLUG.phoenix.az.us/node/2275 . PLUG security hackfest a week from Tue - http://PLUG.phoenix.az.us/node/2136 . PLUG East Side meeting a week from Thur - http://PLUG.phoenix.az.us/node/168 . Free Software Stammtisch in Prescott a week from Tue - http://www.lugy.net/
Read the whole thing at https://wiki.ubuntu.com/ArizonaTeam/Newsletters/10March3


This is an unofficial/opinion/subjective info about what happens in the past few days in UI. This info is taken for granted and not in liability for any legal matter. In other words, let’s just say this is for the curious. This is a post for friends out there wondering.
Wednesday, 24th Feb 2010 about 15.40 WIT, central UPS that runs electricity for Computer Science faculty and Universitas Indonesia’s Data Center. This renders the Data Center disabled and crippling all of the IT services. The central UPS have 7 fuses that get burned.It would be easier to just bypass all of the servers electricity into PLN. But, the jitter and random shut down from PLN would likely risk our data. It would be dangerous to have data corruption than to have the service up easily. So, we decided not to run high priority servers from that power source.
Fortunately, we have a backup UPS that can bring some of the servers up. The backup UPS only have about 5 kVA, while the central UPS have 150 kVA. We must select which must go up and which must remain in waiting for reliable source. So, on that day, we can only started few servers. Many, including Kambing, must wait for the real backup.
One problem is that backup UPS is on another room, we had to pull cable extension. Thus, wires made the server room like spider web. Every time we walked, we had to watch our step. Few kVA can get us to heaven. Kudos to all people that had setup the cable fast.
On Thursday, we decided to put some server up by using PLN. Now, deciding which is the server that have less severity if data lost is hard. We all know that every information system hosted is important. But, bravely enough, and a big faith to God, we decided to up few systems. Unfortunately, Kambing is a little storage farm, so to bring it up is out of the question.
Because this is a blog post, I would like to share about the people. We are very much in a pinch. In this desperation, we still make some calls and even few people had to camp in campus just to make sure it works. But, I’m very proud of my co-workers, including my superior, that still in the campus just to troubleshooting. He was not just watching, but he also on the field taken care of what he could done. After some phone calls bugging the vendor, we have a solution to temporary rent a UPS. It was scheduled to be available on Sunday, yesterday. I didn’t attend yesterday because I had to attend sunday service. Afterall, faith is the one that put this heart firm.
The problem was to put all the bypass systems, the one that had their electricity from PLN directly. So, my friends shutted some servers down and put them on the right power plant. FYI, we had to plug off the cable from each server and put them up one by one. We also must attained 60% from regulator so that it would not overloaded. Gah, I’m not that into hardware thing, so I don’t really get it. What I do know, we have so many servers.On that day, my friends managed to bring services up, including Kambing. Unfortunately, due to the nature of high load in Kambing, the server had corrupted parts. So, we (Adin, you’re the man! :D) are now on the way to recover Kambing.
Oh, well, c’est la vie. This disaster does gives me some insight on life:
There is nothing certain than uncertainty itself. But, when sh*t happens, we have reliable friends.
Thank you. (Yeah, all of you, including staffs, students, and others that understand the circumstances and still entrust us. Those encouragement matters)

Those who use the freenode IRC network regularly may have noticed that there has been somewhat of an influx of trolls of late. These trolls are intent on making life miserable for both us ordinary users, and those volunteers who keep the network going.
Freenode is a really important resource for many open and free groups and projects. Ubuntu’s community relies on it directly, but also indirectly — many important upstream projects rely on it too!
Hence, following in Miia’s footsteps, I’ve signed up to support the network via a professional donor subscription. If you too would like to protest the trolling of the network in this way, then you can do so by following the instructions on the regular donation page or by filling out the form on the special ircd-seven donation page.
Donate today to give the trolls the proverbial finger.

I was at work during the Ubuntu Developer Week, but that didn’t stop me from attending this event via irssi. I was, however, disappointed when I found out that Lernid doesn’t work (yet) from behind a proxy server. And I didn’t get to experience the full potential of Lernid – you know, with the presentation thingie!

Anway, I was planning on using this great app for our Tutorial Series since it already integrates an IRC client, a Browser, and a Presentation pane. But I’m afraid it’ll only disrupt #ubuntu-classroom and #ubuntu-classroom-chat since our team do not exclusively communicate in English. And there are instances where our channel’s flooded with 3 or more languages, you can only imagine the chaos we’ll cause on an English-only channel. Maybe an option to direct to another channel? I’ll file a feature request later.
